Return Policy

 

Karmikh Return and Exchange Policy

No Return Policy for Custom Orders

As all products are custom-made, returns or exchanges are not accepted unless the item received is damaged or incorrect.

Video Recording Requirement

To validate complaints, customers are required to make a clear video recording while unboxing the parcel. This recording must include:

• The unopened parcel.
• The unsealing process.
• The contents of the parcel upon opening.

Photographic Evidence

In case of complaints regarding damaged or incorrect products, please provide:

• Clear pictures of the parcel (including the shipping label).
• Pictures of the received product(s), highlighting any damage or incorrect details.

Eligibility for Returns/Exchanges

• Returns or exchanges are only applicable for damaged or incorrect products.
• Requests must be made within 24 hours of delivery.

Process for Complaints

• Submit your complaint via email on admin@karmikh.com or WhatsApp on +91 9431620315 , attaching the required video and photo evidence.
• Our team will review your complaint within 2 business days and provide further instructions.

Exclusions

• Products with damage caused by the customer or improper handling will not be eligible for returns or exchanges.
• Minor variations in color, design, fabric or size due to the custom nature of the product are not considered defects.

Return Shipping

If the return is approved due to a damaged or incorrect product, we will do the refund